Disclosure Statement

Publicly available information – Financial Advice Provider

LICENSING INFORMATION

Forwood For Life Limited trading as Forwood For Life Limited, holds a licence issued by the Financial Markets Authority to provide financial advice (FSP175651)

Frank Wood – FSP 174764 – Director of Forwood For Life Limited. 

Kerrie Hibbs – FSP 1002913 – Financial Adviser and Office Manager

CONTACT DETAILS

Forwood For Life Limited trading as Forwood For Life Limited, is the Financial Advice Provider. 

You can contact us at: 

Phone: 03 218 1975 

Email: reception@forwood.biz  

Address: 87 Spey Street, Invercargill 9810 – PO Box 1279 – Invercargill 9840 

NATURE AND SCOPE OF ADVICE

Forwood for Life provides advice to our clients about their Life, Business and Health insurances.

Our financial advisers provide financial advice in relation to Life, Business and Health Insurance.

We only provide financial advice from the following providers:

AIA, AMP, Asteron Life, Fidelity Life, Partners Life, NIB, Onepath.

We will not provide you advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on these products

FEES AND EXPENSES

Forwood For Life does not charge fees, expenses, or any other amount for its client’s financial advice.

CONFLICTS OF INTEREST, COMMISSIONS, AND INCENTIVES.

Forwood For Life receives commissions from the providers on the implementation whose products we give financial advice calculated as a percentage of the premium amount. From time to time, product providers may also reward us for the overall business. Forwood For Life prioritise your interests above their own. We follow an advice process to ensure our recommendations reflect our client’s goals and circumstances. Forwood For Life undergoes annual training about how to manage conflicts of interest and create customer-focused outcomes. 

DISPUTES AND COMPLAINTS

Even with the best of intentions, complaints sometimes arise. Forwood For Life is committed to ensuring that all client complaints are handled and resolved in a professional, fair, and timely manner in accordance with our Client Complaints Policies and associated procedures.

If you have a problem, concern, or complaint about any part of my advice or service, please tell us so that I can try to fix the problem. Our internal complaints manager is Kerrie Hibbs who can be reached via email at reception@forwood.biz or 03 218 1975. Kerrie will reply to you within 24 hours. 

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

• We aim to resolve complaints within ten working days of receiving them. If we cannot, we will contact you at that time to let you know we need more time to consider your complaint.

• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so. 

Supposing we cannot resolve your complaint or are not satisfied with the way we suggest doing so? 

You can contact The Insurance and Savings Ombudsman’s Dispute Resolution Scheme. This service will cost you nothing and will help us resolve any disagreements. 

Financial Disputes Resolution Services https://fdrs.org.nz/contact-us 

Address: Level 4 – 142 Lambton Quay – Wellington 6011 – Po Box 2272 – Wellington 6140

Phone: 0508 337 337 – Email: enquiries@fdrs.org.nz 

DUTIES INFORMATION

Forwood For Life Limited has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to: 

• give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests (431K) 

• exercise care, diligence, and skill in providing you with advice (431L) 

• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice) (431I) 

• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial advice Services (these are designed to make sure we treat you as we should and give you suitable advice). 

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz 

Availability of information: This information is available in writing upon request.

All your information is kept in our office, in a secure building under lock and key. We also keep an electronic copy; this is backed up by firmware which is looked after by Focus Technology group Invercargill.  You can request your information at any time, and we will get this out to you in a timely manner. 

Note for Readers…..

A complaint is an expression of dissatisfaction relating to our financial advice service to which a response or a resolution is explicitly expected.